Posted in Admin, Corporate, Customer Service, FAQ on Dec 8th, 2009
Wine Racks America is concerned about the safety and security of our customers. Accordingly, we have updated and put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers’ information remains secure. Security countermeasures include strict input validation routines, a 3-tier modular architecture, use of [...]
Posted in Corporate, Customer Service, Wine Cellar Sales, Wine Racks on Oct 2nd, 2008
Greetings again from the owner’s desk at Wine Racks America. As we are at the beginning of the holiday season now my thoughts have turned to gift giving, and what our company might offer to customers during this holiday season. I read a statistic recently that has really stuck with me, and since a lot of you [...]
Posted in Cellar Design, Customer Service, Wine Cellar Construction, Wine Cellar Sales, Wine Racks on Jun 30th, 2008
The best part about this job, besides the fantastic people that I work with, is seeing all of the thought and planning that go into building a wine cellar. In most cases we here at Wine Racks America never get the chance to see the finished product. Every person here puts a lot of effort [...]
Posted in Customer Service, Shipping on May 9th, 2008
Katie here again with a little insight from our Customer Service department. Today we touch on what we call a “FIX-IT”. A “FIX-IT” is what we call it when it is necessary for us to ship replacement or missing part due to errors in the shipping process. Now of course we try to avoid this at all costs [...]
Posted in Customer Service on Apr 15th, 2008
Hi – Jody here today. I was hired as “Customer Support/Reception” & later became “Office Manager”. It’s easy to stay when you truly enjoy your job, the company & people you work with! Many customers call with detailed questions regarding the history of our wine storage products. I didn’t realize how much was involved in the manufacturing [...]
Posted in Corporate, Customer Service, FAQ, Wine Cellar Sales on Mar 25th, 2008
Hi! Welcome to our blog. In the next couple of entries I will attempt to address the most common questions I receive. I will try to be concise as not to use up the whole space. If anyone wants further elaboration give me a call (888-373-6057) or an email (dmulligan@wineracksamerica.com). Wine rack manufacturer in Utah??? [...]
Posted in Customer Service, Shipping, Wine Racks on Mar 21st, 2008
When I was hired a year and a half ago for customer support I didn’t think it would be too difficult to provide customer service, transfer calls, take a few orders or answer a few simple questions. Yeah! Not that simple. I’d like to address the most common questions I field over and over today. They are: Do [...]
Posted in Cellar Design, Customer Service, Wine Cellar Sales, Wine Racks on Feb 11th, 2008
Welcome to WineRacks.net, a new web log dedicated to all things wine storage. On behalf of myself and all of the talented employees at Wine Racks America, Inc. who will be contributing during the coming months I would like to say thank you for stopping by. Our blog contributors will do their best to provide helpful insights and information learned [...]