Wine Racks, Cellars, Cooling & Storage

Katie here again with a little insight from our Customer Service department. Today we touch on what we call a “FIX-IT”. A “FIX-IT” is what we call it when it is necessary for us to ship replacement or missing part due to errors in the shipping process. Now of course we try to avoid this at all costs [...]

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When I was hired a year and a half ago for customer support I didn’t think it would be too difficult to provide customer service, transfer calls, take a few orders or answer a few simple questions. Yeah! Not that simple.  I’d like to address the most common questions I field over and over today. They are: Do [...]

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